My lost sim

[Cristina1]

Dear Sir/Madam

I want to say that I am very disappointed about your O2 company. I was lost my phone with the O2 sim, phone number xxxxx which  I was using from march 2019 as pay as go. On Monday 23/03/2020 I colled O2 team, and I requested a new sim with the same phone number, and I received another sim with different phone number. On Friday, 27/03/2020 I called the O2 team again for changing the phone number to my old one, one of your O2 officer told us that she did the changes and wait for 24hours and after I will be able to use it.  Today is Monday, 30/03/2020 and can not use this sim yet. I tried to call you today and was in hold for one hour, and nobody answers me, and the second time I was on hold for 40 minutes.  Can you explain to me what is happening and how can I fix it? I need this phone number how sun it is possible. 

Kind Regards,

Cristina Arnaut 

[gmarkj]

There are a number of issues with changing numbers at the moment @Cristina1, and more with staff levels due to the current lock down.
Our only advice from here is to keep trying customer services to see if they can help.

Oh, and please edit your post to remove your phone numer - this is a public forum and your number can be seen by anyone and everyone...

[Cristina1]

Customer services how I told above do not answer.

[MI5]

You need to keep trying.

[jonsie]

Try Skype to the free number

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823