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Level 1: Joiner
Posts: 2
Registered: ‎30-03-2020

PAC code issue

Hopeing you can help me, i took out a new £5 big bundle deal for my mother as she is 78 and sheltering in place for the last 3 weeks.  I currently have her phone and have installed the new sim and it is up and running, however i am having an issue getting the PAC request completed to bring her old number over to O2. 

 

I attempted to submit the PAC request online on Friday but i was unsure based on theinfo i recived if it had been completed correctly.  I then tried to call but no joy as understadably the phone system would not let me through to tey and be on hold.

 

So i then sent a DM on twitter at 917am on sat and a few more since then, no one has read them or come back to me.  I just need to know if the PAC request has gone through correctly, as i need to ensure the phone is up and running on the old number before i give it back to her (appropraitly sanatised of course) as she is not tech savy.  Is there any way you can help me?

Thanks

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Posts: 101,987
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: PAC code issue

@Moogs_Lumox 

If accepted you would receive a text back confirming.

If no text received, try again https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2 Support
Posts: 25
Registered: ‎26-03-2020

Re: PAC code issue

Hi there!

Was this the form you filled out? https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form

 

If you filled it out on Friday, it will usually go through by the next working day by around 6pm. So today hopefully! 

There's also no harm in filling the form out a second time just incase.


You can check what number is on the O2 sim by texting the word NUMBER to 2020.

 

Let me know how you get on!

Hannah

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Level 1: Joiner
Posts: 2
Registered: ‎30-03-2020

Re: PAC code issue

Many thanks, yes thats the form i tried on friday.

I will have another try now.

Do you know does the text back for confirmation come to my new temp o2 number or to the old ee one?

 

Thanks

 

 

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Posts: 101,987
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: PAC code issue

[ Edited ]

The text goes to the number you have asked to keep @Moogs_Lumox 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)