This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Lost Pay as you go number due to lack of use.

Go to solution
Wullie
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-01-2019 22:06

on ‎10-01-2019 22:06

 Due to lack of use my old payg phone has been disconnected from the network. How can I get it recconnected?

Message 1 of 5
1,904 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152092 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎10-01-2019 22:25

on ‎10-01-2019 22:25

@Wullie call or chat to customer service and if it hasn't been too long, they will reconnect you. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
1,900 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 152092 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎10-01-2019 22:25

on ‎10-01-2019 22:25

@Wullie call or chat to customer service and if it hasn't been too long, they will reconnect you. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,901 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎10-01-2019 22:27

on ‎10-01-2019 22:27

Call customer service or use live chat in the morning which can be accessed using IE or Edge browsers.

If it's not too long past the 6 month rule then they could reactivate the number and replace the credit.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 5
1,899 Views

Go to solution
b4u2
Level 8: Talented
  • 368 Posts
  • 59 Topics
  • 5 Solutions
Registered:

on ‎10-01-2019 22:51

on ‎10-01-2019 22:51

usually once your number is disconnected then you have lost it therefore always make sure to do at least one vchargeable activity on your account every six months
Message 4 of 5
1,891 Views

Go to solution
MI5
Level 94: Supreme
In response to b4u2
  • 152092 Posts
  • 651 Topics
  • 28927 Solutions
Registered:

on ‎10-01-2019 23:01

on ‎10-01-2019 23:01

Providing the number has not been reallocated, O2 will always reconnect you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
1,889 Views
0 Kudos
Top Kudoed Authors
View All
Top