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Lost Pay as you go number due to lack of use.

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Wullie
Level 1: Joiner
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on ‎10-01-2019 22:06

on ‎10-01-2019 22:06

 Due to lack of use my old payg phone has been disconnected from the network. How can I get it recconnected?

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MI5
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on ‎10-01-2019 22:25

on ‎10-01-2019 22:25

@Wullie call or chat to customer service and if it hasn't been too long, they will reconnect you. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎10-01-2019 22:25

on ‎10-01-2019 22:25

@Wullie call or chat to customer service and if it hasn't been too long, they will reconnect you. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎10-01-2019 22:27

on ‎10-01-2019 22:27

Call customer service or use live chat in the morning which can be accessed using IE or Edge browsers.

If it's not too long past the 6 month rule then they could reactivate the number and replace the credit.

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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b4u2
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on ‎10-01-2019 22:51

on ‎10-01-2019 22:51

usually once your number is disconnected then you have lost it therefore always make sure to do at least one vchargeable activity on your account every six months
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MI5
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on ‎10-01-2019 23:01

on ‎10-01-2019 23:01

Providing the number has not been reallocated, O2 will always reconnect you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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