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Level 1: Joiner
Posts: 1
Registered: ‎06-09-2016
Accepted Solution

Lost Pay as you go number due to lack of use.

 Due to lack of use my old payg phone has been disconnected from the network. How can I get it recconnected?

Posts: 82,942
Topics: 510
Solutions: 10,055
Registered: ‎04-04-2012

Re: Lost Pay as you go number due to lack of use.

@Wullie call or chat to customer service and if it hasn't been too long, they will reconnect you. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,184
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Lost Pay as you go number due to lack of use.

Call customer service or use live chat in the morning which can be accessed using IE or Edge browsers.

If it's not too long past the 6 month rule then they could reactivate the number and replace the credit.

Level 4: Observant
Posts: 141
Registered: ‎04-08-2016

Re: Lost Pay as you go number due to lack of use.

usually once your number is disconnected then you have lost it therefore always make sure to do at least one vchargeable activity on your account every six months
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Posts: 82,942
Topics: 510
Solutions: 10,055
Registered: ‎04-04-2012

Re: Lost Pay as you go number due to lack of use.

Providing the number has not been reallocated, O2 will always reconnect you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)