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List my o2 sim card

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Amanda20
Level 1: Joiner
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on ‎29-08-2021 10:19

on ‎29-08-2021 10:19

Hi everyone. Quick question, if I have lost my sim is there anyway of speaking to someone online or will I have to ring up. I just want to keep my same number and my anxiety kicks in if I'm speaking to someone I don't know over the phone.  Thank you slight_smile

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MI5
Level 94: Supreme
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on ‎29-08-2021 10:46

on ‎29-08-2021 10:46

@Amanda20 

You need to call ideally.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146925 Posts
  • 636 Topics
  • 28263 Solutions
Registered:

on ‎29-08-2021 10:46

on ‎29-08-2021 10:46

@Amanda20 

You need to call ideally.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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