Invalid Simm

[Anne1960]

I have been trying to contact O2 via email, but have hit a brick wall. I am trying to resolve an issue for my elderly mother and initially sent the following email to Doro, but they came back suggesting that I contact O2. Does anybody have any ideas?

Good afternoon,

      I hope you can help me. I have an elderly mother who was bought a DORO6520 phone with O2 sim card. She has not been able to use it for some time, and I have discovered that it shows the SIM as being invalid, with SOS calls only available.

Unfortunately, she does not know what tariff she was on although she thinks there may have been about £11 on it, so I would guess that it was PAYG and I can only assume that you deactivated the SIM through lack of use? If this is the case, how can I get her SIMM reactivated? The phone number is *******4454

Anne.

[MI5 · Accepted solution]

@Anne1960 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

You need to make a chargeable call or top up at least once every 6 months to keep the sim active.