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I was charged twice last month when l topped up. Can that be used to top up if l am in credit?

Esther1939
Level 1: Joiner
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I pay £10 monthly to top up. Last month it charged me twice. I have paid again today so l now have and extra £10 sitting in my account. Can this be used for next month and taken automatically or will l have to ask for a refund?

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MI5
Level 94: Supreme
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@Esther1939 

It will be taken automatically to renew your tariff if on a big bundle.

If a rolling plan, it will remain as credit.

O2 don't give refunds on any PAYG tariffs though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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