I want to change my bundle but can't because my address doesn't appear

[kshe8]

Hi

I want to change my bundle but I can't because when you pick your address from the dropdown menu for billing my house number doesn't appear. It is a new house but I've been living here nearly 2 months and my bank details are set to the address.

Why isn't there a facility to type in your address if it doesn't appear on the dropdown? And how do I change the bundle?

Please help!

[Bambino]

@kshe8 The customer service number for PAYG is 4445.

[kshe8]

Thanks. But that is a bit vague as an answer...

[Bambino]

@kshe8 What's vague about it? This is a customer community. No one here has access to anyone else's account. If you want to make changes to your account, call customer service.

[kshe8]

Rang the number. Went through all the security only to have the call handler try to sell me something I didn't want and didn't really listen to what I did want. This is why I would have preferred to change the bundle online.

[kshe8]

It was vague in that perhaps a subject matter for calling might have been suggested. It's a bot so say the wrong thing and you don't end up at the department you wanted.