I paid £15 data Big Bundle on 8th November but it wasn't added

[hyejin]

I paid £15 data Big Bundle on 8th November but it wasn't added

[pgn]

How did you top-up, @hyejin ?

Guide How to Top Up (PAYG) 

If you used Web top-up, and made a typo in the number to be topped up, your money is gone.

Contact O2 on 4445 to find out what the real issue is before trying to add more funds.

Good luck!

[Enlli · Accepted solution]

Lots of posts about this happening

You need to call 4445

Addendum

Just been informed officially O2 are working on a fix

[pgn]

If your phone is still letting you call, without complaint about credit or funds, @hyejin - then that is how a Big Bundle works: 

"Your renewal date

When we deduct the first month's payment for your Big Bundle, you'll get your inclusive monthly allowance, which will be valid up until midnight the day before your renewal date - one calendar month later.

On your renewal date, we'll attempt to deduct payment from your balance, and if successful, you will get your new inclusive monthly allowances. If you don't have enough balance, then you will not get a new set of allowances and our standard rates will apply. You will need to top up the right amount so that we can deduct payment and give you another month's allowance. When this happens your allowance will be valid up until midnight of the day before your new renewal date - one calendar month later."

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Also this may be useful:

There are a few easy ways you can top up or check your balance.

My O2 app
Download the My O2 app to monitor your usage. You can also do this online.

Call or text
To check your balance, simply dial 4444 from your mobile, choose option 2, and 2 again. You can also text BALANCE free to 20202.
 

[Oxonian]

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@Enlli wrote:

Lots of posts about this happening

You need to call 4445

Addendum

Just been informed officially O2 are working on a fix

---

My understanding @Enlli was that the problem that O2 are working on related to Rolling Plans. 👍

[hyejin]

I am currently in Korea and cannot call customer service.

[pgn]

Use Social Media, @hyejin -  Guide: How to find help & contact O2 - use the DM via X or Messenger + try Guide: A Guide to Skype to cal the 0800 number: Management team on +44 800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm