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Higher bill

Gigi7
Level 1: Joiner
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on ‎13-09-2023 10:32

on ‎13-09-2023 10:32

My bill this month is over £19 I m you have charged me for Disney which I do t have or use and you promised me a £40 refund from last month onto my future bills and this has not been added and I do t know this number 00902423495747 and don’t remember phoning it 

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MI5
Level 94: Supreme
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on ‎13-09-2023 11:12

on ‎13-09-2023 11:12

@Gigi7 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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