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Free £10 offer not working

Bug04
Level 1: Joiner
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Why is it that on my leaflet my sim came in it says I can get £10 free credit by texting free10 to 21500, but when i do i get a text stating that this offer is not for you. Can someone tell me why please? Thanks
Message 1 of 25
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Martin-O2
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Thanks for the mention @gmarkj!

 

@Ruth6 I'll drop you a private message about this one. slight_smile

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Message 21 of 25
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Gazpants
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oh no, looks like I'm having the same issue with the FREE10 offer too, saying "it looks like this isnt for you", im a new customer.
Id be so greatful if you could help me too.
Thank you

Message 22 of 25
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MI5
Level 94: Supreme
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@Gazpants 

Just call 4445 and customer service will add it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 23 of 25
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DannyWhyer
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I'm also having this problem, @Martin-O2 are you able to help please?

 

Thanks

Message 24 of 25
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johnboy291179
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Hi there, I have the same issue with my Daughters free credit.

 

Please advise 

 

 

Message 25 of 25
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