FREE10

[FREE10]

Hi i got a new o2 sim card today and topped it up with £10 as it says on the back if i top it up with £10 i can text FREE10 to 21500 to get £10 free and when i do that it keeps saying im not eligible for the offer can and can anyone also tell me why i dont get 6GB or that for my first top up as it says im meant to thanks can anyone help me plz ?

[Glory1]

Hi @FREE10

Are you a new customer to O2 or an existing customer wishing to take advantage of this offer. If you're an existing customer then you need to text "TRIPLE" to 2424 according to the T&Cs.

I imagine texting "FREE10" to 21500 is for new customers only.

I've provided a link to this offer which I hope will make it all clearer for you.
https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#phones

Good luck and welcome to the forum.

[Anonymous]

There was a thread about this a few months back. I'd give it a read and check back in the morning to see if we have an update.

[jonsie]

Hi @FREE10 Apparently there was a batch of faulty sims and this was supposed to be fixed now.

https://community.o2.co.uk/t5/Pay-As-You-Go/O2-Free-10-offer/m-p/1107998#M7622

I'll mention @Martin-O2 @EmilieT @Marjo for further help with this for you so check your emails in the morning.

Welcome to the community.

[Martin-O2]

Cheers for the tag @jonsie. 

@FREE10 I'll raise this with the team now as we had a similar issue a while back. I might need some additional info but will let you know.