FREE10 not working for me

[Jassy]

Just got my new Pay as you go sim and topped up with 10 pounds. After that sent FREE10 to 21500 and get a text ‘It looks like this offer isn’t for you’. How do I get this sorted.

[Cleoriff · Accepted solution]

@Jassy 

Contact O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

The number ending in 4005 seems the best one to call.