FREE 10 - it looks like this offer isn't for you

[Vicisme]

Hi I followed the instruction of the mail to top up my card and text FREE10 to 21500, but i received a message that "it looks like this offer isn't for you." 

This offer will expire on 27.05

anyone please help? did I do something wrong?

Thanks 

[pgn · Accepted solution]

Call Customer Services on 4445 at around 8am in the morning, see if they can help you out, @Vicisme - it happens sometimes if the SIM was bought from somewhere other than O2 directly. Good luck!

[Vicisme]

But i did buy from O2 directly 

[pgn]

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@Vicisme wrote:

But i did buy from O2 directly 

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Call Customer Services on 4445, @Vicisme - they will sort out the problem for you.