Re: Error Code

DRennie · ‎23-03-2018

Always keep getting Error Code 500 when I try to top-up the Sim Card, without this I cannot use the phone - is there a solution?

Anonymous · ‎23-03-2018

Hi @DRennie have you tried using a different card or a top up voucher? This guide may help you

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

MI5 · ‎23-03-2018

All we know is posted in your other thread here https://community.o2.co.uk/t5/Pay-As-You-Go/PAYG-SIm-Card/m-p/1114701
As said there, you need to call customer services if the advice to use a voucher doesn't work http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎26-03-2018

Hey @DRennie how are you getting on with this? Have you managed to topup yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

DRennie · ‎31-03-2018

Hi o2 Community - had to take out a Contract, problem now solved.

DRennie · ‎31-03-2018

Hi o2 Community - had to take out a Contract, problem now solved.

Cleoriff · ‎31-03-2018

Hi @DRennie. Pleased to see your problem is now solved. Although it appears a drastic solution to take out a contract just because you couldn't top up. Still if you are OK with that then all's good...

Veritas Numquam Perit

Anonymous · ‎31-03-2018

Glad to see it’s resolved

jonsie · ‎01-04-2018

To be honest I don't see the point of big bundles on payandgo as you have to top up each month so you may as well take out a 30 day sim only.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎01-04-2018

@jonsiewrote:
To be honest I don't see the point of big bundles on payandgo as you have to top up each month so you may as well take out a 30 day sim only.

Totally agree @jonsie. Seems by far the best way all round...(perhaps that's what @DRennie actually did? )

Veritas Numquam Perit

O2

Error Code

Transfer from pay monthly sim-only to PAYG rolling...

CLASSIC PAY AS YOU GO REQUEST

O2 travel

02 Travel

Transferred my number