Solved: PAYG SIm Card

DRennie · ‎22-03-2018

Fitted new Sim card, former o2 mobile number recognised but cannot make any payment as it says the number is not recognised.

What now?

MI5 · ‎22-03-2018

Hi @DRennie all ways to top up here (scroll down the thread in the link) https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

However, the first top up must be done with a shop voucher.

If you are having issues that this doesn't resolve, please contact O2 customer service.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎22-03-2018

Hi @DRennie all ways to top up here (scroll down the thread in the link) https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

However, the first top up must be done with a shop voucher.

If you are having issues that this doesn't resolve, please contact O2 customer service.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-03-2018

Use a top up voucher from a newsagents

O2

PAYG SIm Card

Money taken yet phone not topped up!

wifi calling

Cancel my rolling plan

Pay g transfer to pay m

Change providers with same number