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Deleting an O2 account with no O2 number connected

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Jacek-03
Level 1: Joiner
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on ‎02-03-2023 10:35

on ‎02-03-2023 10:35

Hello,

 

I have an O2 account that I no longer use, as it has the wrong DOB. I have a new O2 account but I am unable to attach my current number to it as it is used in the old account. The old account had a pay as you go SIM, and the new account had a Pay monthly SIM. However I currently am with a different provider and no longer have an O2 number, but I am still using the same number, as every time I changed my SIM I carried over my number.

 

I contacted support through web chat and after answering multiple security questions told me to come here. I'm not sure what to do about this, I really have no need for 2 accounts.

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MI5
Level 94: Supreme
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on ‎02-03-2023 10:41

on ‎02-03-2023 10:41

@Jacek-03 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151854 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎02-03-2023 10:41

on ‎02-03-2023 10:41

@Jacek-03 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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