Re: Data use not showing

SC79 · ‎17-09-2019

SInce I topped up at teh beginning of this month the data useage both on the 02 App and the website no longer shows me how much I have used ie it is unchanged. How can I get this fixed?

MI5 · ‎17-09-2019

@SC79

Do you have a data promotion?

If so, this will be used first before your normal data and won't show until you use up the promotion.

If not, call customer service on 4445 to reset you account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎16-10-2019

Hi @SC79, how are you doing? Did this get resolved since you last posted, or do you need some more help?

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