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Anonymous · ‎31-01-2018

I got a new pay as you go sim with £10 on it with a data rate of 1p a MB

Quickly used up the credit and I was very surprised, went to see how much data I had used and my phone said just over 300MB (should be £3 of data) whilst I had used next to zero calls or texts so it seems I hve been overcharged, how can I resolve this?

MI5 · ‎31-01-2018

The only way is to call customer services on 4445 or http://www.o2.co.uk/contactus but we do know that the data on the classic PAYG sim is charged initially at £1.00 a session and then refunded back at the 1p per mb rate once the actual usage has been calculated, so you might see some adjustment to your balance anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-01-2018

The only way is to call customer services on 4445 or http://www.o2.co.uk/contactus but we do know that the data on the classic PAYG sim is charged initially at £1.00 a session and then refunded back at the 1p per mb rate once the actual usage has been calculated, so you might see some adjustment to your balance anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎01-02-2018

Hi @Anonymous how are you getting on with this? Did you have a chance to speak to customer services yet?

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Anonymous · ‎02-02-2018

Yes I called up the customer service and they refunded me the lost credit, they didn't know why I was overcharged though

MI5 · ‎02-02-2018

Keep your eye on it now to see if it sorts itself out or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-02-2018

Great to hear @Anonymous! I'm really pleased this got sorted out for you. Please do let us know if you have any further problems.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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