Data on my o2is wrong

[us1]

Wrong model of phone on my 02

[Cleoriff · Accepted solution]

Hi @us1 

You will probably have to contact customer services to get it changed Guide: How to find help & contact O2 

However if its a new purchase, it should update itself within 72 hrs in My O2.

[us1]

It’s been like this for over two months

[us1]

No

[us1]

O2 just don’t care

[Cleoriff]

Well as i said previously, O2 via a call (not live chat) are the only people who can sort this @us1 

[jonsie]

It doesn't really affect your usage of the phone so I wouldn't get too upset about it unless you have insurance from O2, in which case customer service must sort it out for you.