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Data not working with top up

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MorganSharp
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on ‎24-09-2020 17:47

on ‎24-09-2020 17:47

I topped up 1 time and got 6gb of data which was sweet for £10 now ive topped up 10 again and i dont get 6gb of data i cant contact 02 as they arent taking calls someone help
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MI5
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on ‎24-09-2020 17:49

on ‎24-09-2020 17:49

@MorganSharp 

Your allowances only renew on your anniversary date, not each time you top up.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎24-09-2020 17:49

on ‎24-09-2020 17:49

@MorganSharp 

Your allowances only renew on your anniversary date, not each time you top up.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MorganSharp
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on ‎24-09-2020 17:52

on ‎24-09-2020 17:52

Thats strange is there any thing i can do to get my data now as this is when i need it? Ive topped up 30 quid this past 2 weeks and its just been wasted without reason
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MI5
Level 94: Supreme
In response to MorganSharp
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on ‎24-09-2020 18:14

on ‎24-09-2020 18:14

@MorganSharp 

First you need to change your tariff to give you more data as it will be cheaper in the long run.

You'll also need to call 4445 to ask customer services to start your new tariff early.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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