Contract coming to an end

[deadbutdreaming]

My contract is coming to an end and i want to change to the £10 Pay and go Bundle but I cant change it on via the o2 app.

I can't get anyone on o2 to help me as I am being put on hold constantly and there is no live chat available. This costumer service is appalling.

[madasaf1sh]

@deadbutdreaming

The only way to do this im afraid is via the phone
If you follow the instructions below:
when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

@deadbutdreaming 

How to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Switching your number from Pay Monthly to Pay As You Go

We can take care of moving your number and even arrange for your new Pay As You Go sim. Get in touch by calling us on 202 free from your O2 phone, or on 0344 809 0202 from any other phone. We'll do the rest.

If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you might need to pay a termination charge, and our Customer Service team can talk this through with you. You’ll receive your final Pay Monthly bill 14 days after you move to Pay As You Go. You’ll need to settle any outstanding balance.

Contact numbers here Guide: Coronavirus Community Help and Support