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Code 69

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DAS_283
Level 1: Joiner
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on ‎27-06-2022 17:20

on ‎27-06-2022 17:20

I'm unable to send a SMS text currently and I receive a message saying it can't be sent because of a code 69 error. 

What does this mean?

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MI5
Level 94: Supreme
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on ‎27-06-2022 18:56

on ‎27-06-2022 18:56

@DAS_283 

Error 69 is "requested facility not implemented". This cause indicates that the network is unable to provide the requested short message service.

It could be due to  network issue in your area O2 Service Status or a chargeable service not covered by your allowances.

Topping up may fix the issue if you are texting a foreign or premium rate number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino
Level 86: Prestigious
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on ‎27-06-2022 17:38

on ‎27-06-2022 17:38

@DAS_283 See if anything in this guide helps: Text Message Tips (not sent or received) - O2 Community

If not, call customer service on 4445

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
  • 152299 Posts
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  • 29054 Solutions
Registered:

on ‎27-06-2022 18:56

on ‎27-06-2022 18:56

@DAS_283 

Error 69 is "requested facility not implemented". This cause indicates that the network is unable to provide the requested short message service.

It could be due to  network issue in your area O2 Service Status or a chargeable service not covered by your allowances.

Topping up may fix the issue if you are texting a foreign or premium rate number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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