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Changed the wrong amount

amberkinrade
Level 1: Joiner
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Hi i just did a £10 top up and you just changed me £15 how do i get my £5 back meany thank 

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MI5
Level 94: Supreme
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@amberkinrade 

Not sure how that could have happened and O2 don't usually give refunds on top ups.

You could try asking by calling 4445 or message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127519 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@amberkinrade 

Not sure how that could have happened and O2 don't usually give refunds on top ups.

You could try asking by calling 4445 or message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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amberkinrade
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Hi I got the issue resolved thank you so much for your help sorry for the late reply forgot my password and took forever to reset it 

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