Changed payg tarrif. Topped up and nothing happened

[Segamike]

So I changed from 10 pounds a month to 15 pounds a month. Topped up 15 and it took 10 pounds off and said I had 10 pound tarrif. Now its moved to 15 and wants me to tip up yet again. And says I have no allowance? Really don't want to pay another 10 pounds to get it as I just had 10 pounds taken off and nothing back.

[Cleoriff]

Hi @Segamike 

It may be very slow to update. Numerous people have had a similar issue.

If you need to call O2, all number are in this link Guide: Coronavirus Community Help and Support 

[jonsie]

Customer service may be able to help you with the tariff and refund any  credit to allow you to change

Give them a call

various free numbers

Guide: Coronavirus Community Help and Support 

[JasonHindley]

Customer service aren’t taking any calls. I’ve got an issue with a my newly switched from contract to PAYG defaulting to a bundle that has taken all my £10 top up and no way of changing to the basic tariff.

[jonsie]

The only tariffs available are big bundles on P&G

You will need to consider giffgaff to get the tariff you want @JasonHindley 

It's easy to port now that you are P&G

Guide: How to get your PAC [June 2021 Update]