Change tariff

[Craig90]

Hi I topped up £10 picked the £10 tariff then sent a text and my balance went down, now I can't get the £10 balance. And it's not letting me change to £5 tariff. Also I have signed up with the wrong email, can I change it please ?

[pgn · Accepted solution]

Hi @Craig90 it sounds like you’ll need someone to access your account which can’t be done from here.

If you message O2  Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck!