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Change my data bundle date

Thamir
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Data bundle finished. I topped up and purchased another bundle, I then applied it through your automated phone line because when I dialed 4445 there was no customer service. Now I have received a text to say the bundle will not be activated till 25th April!!!!!!! This is a disaster because my mobile data is the only form of wifi I have, there must be a solution to be able to use my data bundle from today??????????
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jonsie
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MI5
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@Thamir 

Only customer service can start it early for you 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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Topping up early does not cause your allowance to re-start unfortunately.
As advised you will need to call customer services @Thamir.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Thamir
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Customer service is not available on 4445, there must be another solution? @Marjo, @Martin-O2, @EmilieT
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MI5
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Trust us, we wish there was.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 16
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jonsie
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O2Jennifer
O2 Support
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Hello,

Data Bundles can be added through the MYO2 app. If you haven't already registered here is the link to get you started.

https://accounts.o2.co.uk/signin
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MI5
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@O2Jennifer wrote:
Hello,

Data Bundles can be added through the MYO2 app. If you haven't already registered here is the link to get you started.

https://accounts.o2.co.uk/signin

@Thamir 

Wants to start new bundle early @O2Jennifer ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 16
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Thamir
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I want to start the bundle early. That option is not available on the map.
Message 10 of 16
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