Change my data bundle date

[Thamir]

Data bundle finished. I topped up and purchased another bundle, I then applied it through your automated phone line because when I dialed 4445 there was no customer service. Now I have received a text to say the bundle will not be activated till 25th April!!!!!!! This is a disaster because my mobile data is the only form of wifi I have, there must be a solution to be able to use my data bundle from today??????????

[jonsie]

Only customer service can change the start date for you

Guide: How to find help & contact O2 

[MI5]

@Thamir 

Only customer service can start it early for you 

Guide: How to find help & contact O2 

[gmarkj]

Topping up early does not cause your allowance to re-start unfortunately.
As advised you will need to call customer services @Thamir.

[Thamir]

Customer service is not available on 4445, there must be another solution? @Marjo, @Martin-O2, @EmilieT

[MI5]

Trust us, we wish there was.......

[jonsie]

Maybe a guru will help

@O2Jennifer?

[O2Jennifer]

Hello,

Data Bundles can be added through the MYO2 app. If you haven't already registered here is the link to get you started.

https://accounts.o2.co.uk/signin

[MI5]

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@O2Jennifer wrote:
Hello,

Data Bundles can be added through the MYO2 app. If you haven't already registered here is the link to get you started.

https://accounts.o2.co.uk/signin

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@Thamir 

Wants to start new bundle early @O2Jennifer ?

[Thamir]

I want to start the bundle early. That option is not available on the map.