Solved: Cancel a tarrif

Annalise · ‎09-06-2021

Hello please I have a contract sim now and I have a tarrif on my old sim and they take the money monthly from my bank but doesn’t come up as direct debt I have checked please how do I cancel this ?

madasaf1sh · ‎09-06-2021

@Annalise

Are you still with o2, and did you move the old PAYG number to Pay monthly?

If you did then the old payments will stop automatically.

If you didnt you will need to remove the payment method from the old number in myo2 or by calling Customer Services on 4445

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎09-06-2021

@Annalise

Are you still with o2, and did you move the old PAYG number to Pay monthly?

If you did then the old payments will stop automatically.

If you didnt you will need to remove the payment method from the old number in myo2 or by calling Customer Services on 4445

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎09-06-2021

@Annalise

How to cancel here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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