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Can't reach the voucher

James25
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I lost my O2 sim and had another pay as you go sim sent to me and 50£ voucher bought I am trying to top up the voucher using 4444 doesn't work am currently in Ghana the voucher expires next year I have all details of the voucher too
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James25
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Is there any other way to top up the voucher from here?
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MI5
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@James25 

Top up from abroad help here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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James25
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Tried those options doesn't seem to work
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MI5
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Tried calling customer services @James25 ?

Free call from abroad +44 7860 980 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 8
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James25
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Yes I have rings nobody picks up... Thier app doesn't give a way to top up via voucher either... When I use 4444 when I enter the 16 digits it says something is wrong with the top up, I should try again, it never says it's already been used or anything
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MI5
Level 94: Supreme
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@O2Georgina can you help @James25 please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 8
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O2Georgina
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Hi  @MI5  Thanks for the tag,

 

@James25  I will send you a private message now

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Message 8 of 8
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