Can’t connect to 4g

[Maisie]

I’m a carer for a young man who has o2 payg he’s had it for 3 weeks and has topped up and it’s now saying he has £18 credit .but it won’t let him connect to 4g it’s saying he has to wait for big bundle ... could anyone help as o2 aren’t available by phone .. thanks

[Cleoriff]

@Maisie 

Check the network status. https://status.o2.co.uk/ 

Keep rebooting the phone.

[Maisie]

Thanks for your reply... I’m not with him at the moment he tried rebooting but I’ll tell him to try it again... would it possibly be anything to do with this big bundle that he’s referring to I was wondering g if he’s tied into some kind of deal .. although he pays by voucher 

[jonsie]

Big bundles only renew on the anniversary date each month.

[Cleoriff]

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@jonsie wrote:

Big bundles only renew on the anniversary date each month.

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Would that affect him not getting 4G?

[jonsie]

It would stop him using it and probably wouldn't show

[MI5]

Would have expected it to use the credit.

[Maisie]

Does that mean if he uses his credit he has to wait full month 

[MI5]

@Maisie 

Credit or bolt ons will need to be used until the allowances renew.

[Maisie]

Thank you