Hi folks... to cut a long story short, I work in a place with limited wifi so thought I'd upgrade my payg bundle to give me more data. I was on a £5 big bundle which didn't give me nearly enough data.
On 30/11/25 I placed an order online for a new PAYG sim on a £10 rolling plan. I was not logged into my O2 account at the time, but when filling out the order I put in my current mobile number. I received an email confirmation that the new sim would be sent to my address within 2 working days (which would be today, it might be in my letterbox when I get home). The order doesn't show up on MyO2 because, as I said, I wasn't logged in at the time.
A few hours later I changed my mind and decided to simply move to a £10 PAYG Big Bundle instead of a rolling plan. So I did that via text message. Fast forward to today when I tried to ring customer service to cancel the order for the rolling plan sim. After being passed back and forth between about 5 different people, I had a rather frustrating chat where I was told that O2 has no record of my order for the rolling plan and therefore can't cancel it, but they had in my records a £5 and a £10 bundle. The guy could not seem to understand that the only thing I wanted on my account was the £10 big bundle, but I think I got through to him in the end. He cancelled the £5 big bundle, but I'm not sure what to do now if the new sim for the rolling plan arrives. If I just... don't activate it, will I carry on using my existing £10 big bundle sim like nothing happened?
I'm very much aware that O2 is all kinds of screwed up at the moment with ongoing network and app issues, but grateful for any advice. Thanks.
