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Can not make calls

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Inga123_
Level 1: Joiner
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‎06-10-2022 11:34

‎06-10-2022 11:34

Hello. I cant make calls from my phone, i do receive messages and calls. Recently i toped up my sim and i am abroad. 

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MI5
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‎06-10-2022 11:38 - edited ‎06-10-2022 11:39

‎06-10-2022 11:38 - edited ‎06-10-2022 11:39

@Inga123_ 

Abroad where?

Do you have credit or just a bundle?

If outside of the EU you need additional credit on top of your bundle.

If in EU, Some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150595 Posts
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Registered:

‎06-10-2022 11:38 - edited ‎06-10-2022 11:39

‎06-10-2022 11:38 - edited ‎06-10-2022 11:39

@Inga123_ 

Abroad where?

Do you have credit or just a bundle?

If outside of the EU you need additional credit on top of your bundle.

If in EU, Some things to try:
Manually search for another network
Reboot the phone
Turn off 4g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sue1970
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‎06-10-2022 11:42

‎06-10-2022 11:42

I’m in Spain and can’t send or receive texts or calls, only using WhatsApp where I have an internet connection. Can’t get hold of 02 says they’re busy. Can anybody help. I’ve tried turning the phone off and on. 

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MI5
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‎06-10-2022 13:51

‎06-10-2022 13:51

@Sue1970 

Same advice as above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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