Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! New sim, wanted pay as you go but got something else!

HiToiling to get any way of speaking to someone at O2 so trying here. Got a phone, bought a New sim, wanted pay as you go but got something else! Put a £10 voucher on it and got 6Gb unlimited!???How do I get it switch to pay as you go and get my £10 ...

EmilyBoo by Level 1: Joiner
  • 3 replies
  • 0 kudos

bolt on

i put a bolt on on my account today but its saying im out of data 2 hours later??


Where can I find an itemised list of my phone bill?

Nikk by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Debit card problem

I cannot delete my card details from my account. Reason being there is nowhere on my account page to do it. This is frustrating as I have a substantial amount of credit on my phone which I cannot make use of because O2 take my payment from the credit...

LesleyG by Level 1: Joiner
  • 3 replies
  • 0 kudos

Check PayG balance without signing in to MyO2

Hello, As per the informaiton in the link How do you Go to My O2, where you can check your balance without signing in? Thanks

KGB551 by Level 1: Joiner
  • 3 replies
  • 0 kudos

FREE10 offer not working

I just topped up my Pay and Go SIM for the £10 Data Big Bundle and then texted FREE10 to 21500 as advertised on the pack that the SIM came in. I then get a text from O2 saying "It looks like this offer isn't for you". Why is this not working as adver...

SimonRB by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Missing top up

Hi, I got a new pay as you go sim yesterday. Signed up to Myo2 and did a £10 top up. Got an email to say it was successful, that it would be added to the correct number of the new sim inc a reference but the balance is still £0.00. I did this around ...

Dan15 by Level 1: Joiner
  • 4 replies
  • 0 kudos


can I use a new tariff if I have updated it and have run out of data on the previous tariff

Hhff by Level 1: Joiner
  • 1 replies
  • 0 kudos

New sim card

Hi, I got a new phone and my sim card is too big for it! I need a smaller one but i want to keep the same number , can you help me!

Doolin93 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Pay as you go notification

Hi @Marjo, @Martin-O2, @LukasB,I have tried unsuccessful to contact O2 by phone and chat features. My contract ends on the 13th of this month and I have organised a pay as you go sim, which I am currently using. I need to notify O2 to the change or I...

Kays by Level 1: Joiner
  • 4 replies
  • 0 kudos