Money gone missing from my balance!

[Mama-Bear32x]

I've just topped up £10.00 for my pay & go bundle & before the £10.00 was taken to pay for my bundle £1.95 has gone off my balance without me even using my phone! I've tried phoning customer service only to be greeted by a dumb AI robot & then finally got through for the call just to be hung up on me. I'm thinking of moving to another company that actually respects their customer's! This is the thanks I get for being a customer of 02's for about 20 years! Shocking customer service! 

[Cleoriff · Accepted solution]

@Mama-Bear32x 

I'm afraid only O2 can investigate this.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 4445 or 0344 809 0222.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Mama-Bear32x]

Thank you @Cleoriff 👍 I have tried phoning them but I keep having the phone put down on me.

[Cleoriff]

Hi @Mama-Bear32x 

8am is the best time to call so you have to keep persevering. Or try contact via social media. Details in my post above.