Bundles

[Connor4]

I bought a £15 bundle from the shop on March 11 and it ends on April 11 but I had run out of data so I bought another £15 bundle today the 8th or April but I still do not have the bundle what do I do

[Cleoriff]

@Connor4 

It will update eventually, if not,

You need to contact customer services Guide: How to find help & contact O2 

[jonsie]

Have you rebooted the phone @Connor4 

maybe you need to call

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...