Broken sim

[Ben10]

My sim is broken and no longer works. How do I get a replacement and keep the same number

[b4u2]

contact customer services.

[MI5]

@Ben10 

You can get one in your local store, if open, or call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.