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Bolt ons

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PaulineE
Level 1: Joiner
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‎21-12-2018 06:01

‎21-12-2018 06:01

I’ve just added 500mb data as a bolt on to my account but it doesn’t appear to have been added to my account
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MI5
Level 94: Supreme
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‎21-12-2018 06:54

‎21-12-2018 06:54

Hi @PaulineE if it hasn't appeared by 8.00am call 4445 and speak to customer service to check on it .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150635 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

‎21-12-2018 06:54

‎21-12-2018 06:54

Hi @PaulineE if it hasn't appeared by 8.00am call 4445 and speak to customer service to check on it .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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‎21-12-2018 23:57

‎21-12-2018 23:57

Is this showing on your account now @PaulineE?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
Former Staff
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‎24-12-2018 10:19

‎24-12-2018 10:19

Hi @PaulineE, is it now showing on your account, or did you get a chance to contact Customer Service since you last posted?

 

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