on 15-02-2020 11:13
on 15-02-2020 11:18
You will have to speak to customer services and explain your circumstances
Guide: How to find help & contact O2
This is a community forum and we have no access to your accounts.
Best of luck and welcome to the forum
Veritas Numquam Perit
on 15-02-2020 11:25
on 15-02-2020 11:25
O2 help here https://www.o2.co.uk/help/account-and-billing/payment-support
You need to speak to the payment management team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
On general though, restrictions will remain in place until the bill is paid in full, so you might want to consider a PAYG sim to get you through to the end of the month.
https://www.o2.co.uk/shop/sim-cards/pay-as-you-go