Big bundle

[Jim1]

I’m having a issue here and cannot contact o2 to help
I ran out of data on big bundle30
I am trying to renew my big bundle so I will have a new Anniversary date
I topped up £30 last night and can’t restart my big bundle but already o2 have taken £2 off my credit but i did not want this to happen where can I speak with o2 to get this sorted

[Cleoriff]

Hi @Jim1 

O2 are running a reduced service due to the crisis. They are the only people who can sort this out for you I'm afraid.

https://www.o2.co.uk/contactus 

Guide How to Top Up (PAYG)