Balance still £0 after topping up

[CK32]

Hi,

I'm hoping someone can help me understand something. Why is it that every time I top up £10 on my pay as you go, the current account balance remains at 0? 

[Cleoriff · Accepted solution]

@CK32 

That's because the money is taken in exchange for your allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

[jonsie]

Your credit is taken for your monthly allowances @CK32 

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=bigbundles

[CK32]

Right thank you, the overview page seemed a bit misleading. 

[jonsie]

Welcome