OK, I live in the USA. I keep two UK PAYG O2 phones (mine and wife's) for use when there. I'm aware of the 6 month rule and go to lengths to make sure I send a paid txt from one phone to the other and vice versa within this period to make sure I don't lose the balance and we keep our UK numbers active. I often check MyO2 to ensure all is well, which it was, until I logged on today - and my wife's phone number was gone - presumably taking her balance with it.
So, I was in the UK in October, a few weeks ago, and obviously made sure there was paid activity on my wife's line and mine, and I used my personal one extensively. Mine still shows up - hers does not (she wasn't on this trip). I did add some £'s to my line but not hers as she didn't need it. Both lines showed up a week or so ago with a balance when I checked, now just mine shows on the account. Clearly something has happened that I don't know about.
Both phones were powered down at Heathrow (after setting to Airplane mode) just before my return flights so I can't see how there would be any use to drain either balance to zero. The only difference is I added some time to mine but if there's a new rule about having to do this, I'm unaware and I can see my line going off too as I will not be back in the UK in the next 6 months.
Anyone got any clues? Help!!!
