Auto top up cancellation issue

[Malakate]

I can't cancell auto top up for my sim card. There is no option on my o2 site or app. Tried many times calling 4455 no luck. Poor service. Every time saying different things. Done or can't do themselves, or just hang up the phone... I can't believe.... How I can do this if calling them is useless.

[Bambino]

@Malakate To stop your auto top-up and delete your details go to www.o2.co.uk/myo2. Then go to auto top-up and you can then cancel your auto top-up and details.

FAQ (o2.co.uk)

[Malakate]

There is no option like that. Unfortunately.

[Malakate]

@Bambino is only option to top up, no edit no cancel at all.

[Bambino]

@Malakate Then you'll have to speak to customer service again. You have posted an incorrect number above. I don't know if that's just an error on your part here, or if that's the number you've been dialing. The correct number is 4445.

[Malakate]

@Bambino sorry, it was 4445. What should I do If again they will tell me that can't do anything and I should speak with the bank. I lost 40 pounds already. O2 call center is completly useless, i think to go to ombudsman.

[Bambino]

@Malakate I will tag an O2 online advisor who will be back on tomorrow morning at 8 am. She knows what she's doing and should be able to assist you. She will send you a Private Message through this site to get your details.

@O2Lisa can you please help?

[O2Lisa]

Morning all, thanks for the tag @Bambino 

I'll message you privately @Malakate and look in to this for you.