Cancelled contract issue

[Dylan-9]

I have recently gone through the process of cancelling my contract as listed on the O2 site (option: "I’m not switching to another network, and I don’t want to keep my number"); However, I have just received notice that I been billed for the previous month and have another bill scheduled for next month. 

I have looked for ways to contact O2 about this, however, they do not seem to list a complaints email anywhere online. Every time I call the number I sit on hold for ages and never seem to get anywhere. 

Has anyone had the same issue, and if so how did you manage to resolve this? 

[pgn]

O2 always bill in advance, so your next bill should contain any credit or final adjustments (leave your direct debit in place so this works smoothly) @Dylan-9 

There is no email contact for O2, all the ways to contact them are consolidated here: Guide: How to find help & contact O2 - the Twitter/X DM option works well, you can ping them periodically until you get a responsive agent, better than having your call dropped when ringing them... 

Good luck!

[MI5]

@Dylan-9 

How to cancel Guide: Cancelling Your Contract 

How to complain https://www.o2.co.uk/how-to-complain

How to contact Guide: How to find help & contact O2