An astonishing message from MyO2 !

[Oxonian]

I have recently persuaded an elderly neighbour to move from classic PAYG to a Big Bundle as it will be far more cost-effective for him. He doesn't do contracts, he doesn't give his bank details out and he has a lot of credit on his SIM so a Big Bundle fits the bill nicely. 

I set up MyO2 for him and everything seemed to be going smoothly until :-

Now the man is in his mid-70s and would like to use the bundle this Christmas and New Year. As he said himself, he could well be in his grave come 25 February 2038. I did not go ahead with the tariff change at this stage. 

Does anyone, including @Dave-O2, have any insight into this message please ? Am I safe to ignore it and will the Big Bundle start forthwith ? I really don't fancy trying to explain this to Customer Service. And as I am helping a third-party, I would prefer not to purchase a Big Bundle that really does not start until nearly fifteen years hence ! 

And what a completely random date - 25 February 2038 ! 🤣

[MI5 · Accepted solution]

@Oxonian 

It's a known bug with the system that's been around for years.

Just ignore it.

[Oxonian]

I did wonder @MI5 but thanks for confirming ! 🤣

[MI5]

You'll get used to all the bugs and glitches with O2's systems

[Oxonian]

Yes @MI5, it's far from being the only one. 👍