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Airtime Rewards and Top Ups (PAYG)

Chris-068
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Hello, I'm a returning PAYG customer having been pay monthly for a number of years. On PM, airtime rewards would be deducted from my bill as and when I had airtime rewards to claim. However, on PAYG I accrue a balance. Is there a feature to prevent O2 from deducting my regular monthly top up when there is available balance? Else I would continue to accrue airtime rewards but in effect they'd be pretty pointless unless I cancel auto topup?

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MI5
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@Chris-068 

You need to cancel your auto topup or just use the credit for out of bundle calls and texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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pgn
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Hi @Chris-068 - do you mean O2 Rewards, now part of O2 Priority: https://priority.o2.co.uk/rewards

Or Airtime Rewards (the guys with their own app, etc): https://www.o2.co.uk/termsandconditions/rewards/airtime-rewards-service-terms ?

 

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Cleoriff
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MI5
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@Chris-068 

You need to cancel your auto topup or just use the credit for out of bundle calls and texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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pgn
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As ever, with O2, the simpler they make it to get your money, the more complex it gets to make use of their offers, rewards and bonuses. 😱

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Edge55
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By REWARDS O2 mean they will Rob you of your credit when you text to sign up !!!!!!

 

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MI5
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No they don't.

You need to understand how bundles work.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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