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sim network pin blocked enter sim network puk o2

hugoev90
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Hello,

 

I have recently ordered a new SIM card with O2 as I am planning to switch my phone number from Vodafone to O2... however when I insert the new SIM I will get a message saying "sim network pin blocked. Enter sim network PUK"

 

I have tried to put the PUK from Vodafone, also have tried with the NUC, nothing seems to work.

 

Anyone could help with this? How do I get the PUK from o2? I have tried calling Customer Service but would not go too far on this issue. I appreciate any help.

 

Thanks

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Bambino
Level 78: King of Kings
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@hugoev90 See this: Unblock your mobile device | Phones sims and devices | Help | O2

If you're still having difficulty, you can reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

 

I DO NOT WORK FOR O2



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hugoev90
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Thanks for the quick reply Bambino.

 

I have tried that page as requested however 

 

"We can't find a PUK code for this mobile number. We can only give PUK codes to O2 customers. If you are an O2 customer, check your number and try again."

 

Apparently I am not yet a O2 customer (I guess I need to unlock my phone and top up my Sim) so I would appreciate if anyone else could guide me through this. 

 

Thanks again

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MI5
Level 94: Supreme
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@hugoev90 

Phone is hardlocked so you need a master reset code.

@lewys-gp @RafaC or @Martin-O2 can help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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hugoev90
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Thank you for your quick response.

 

I will be waiting for further instructions.

 

Kind regards,

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MI5
Level 94: Supreme
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It may be next week now @hugoev90 

but one of our community team will message you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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lewys-gp
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Thanks for the tag, @MI5.

 

Sorry about the delay in response, @hugoev90. I will send you a private message on here for more details, which can then be passed on to the relevant team at O2. 

Community Manager for the O2 Community 🙂
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