If you mean you HAVEN'T used it since Nov 2020 then it might have been disconnected - we recommend using them at least once every 6 months and topping up every 999 days to keep it active @Collieman.
Try calling customer services to see if they can get you back working - there are some numbers in the two guides below along with hints on how to get through.
Guide: How to find help & contact O2
Guide: Coronavirus Community Help and Support
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
