Access my O2 to amend details

[MikeA1]

Hi, I still have a My O2 account, however I am not an O2 customer currently [I was previously for a number of years] - I want to purchase a new SIM card with O2 and want to then add this to the My O2 account - however when I want to amend any details the system advises that it will send a text, however it is my old O2 number.

Is there a way of amending my details to have an none O2 number, or will I simply have to wait until I obtain my new SIM card and then contact customer services for them to make relevant changes etc at their end?

[Mark60]

Account related questions??

[MI5]

@MikeA1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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