@Lisa20
Also check if she has topped up to renew her allowances, as if not, credit will be used and charged thus:
Top up the right amount for your chosen bundle each month and we'll exchange your credit for your minutes, texts and data allowance.
There's no contract with Big Bundles, they last for a month and renew automatically on the same day each month, but only if you've got enough credit to cover the payment. If you don't, you'll be charged at our standard rates, until all your credit's gone.
You'll get your bundle allowance back when you top up enough credit again.
Charges outside your allowance
Big Bundles
| Top Up 4444 | Free |
| Tariffs and Bolt Ons 2202 | Free |
| UK landlines (01, 02 or 03) | 35p/min |
| O2 mobiles | 35p/min |
| Other UK network mobiles | 35p/min |
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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