35p text message

[Lisa20]

Can anyone advise me, my mother is being charged 35p per message. Is this the right amount to send a text to another 02 mobile.?

[MI5]

@Lisa20 

That all depends on her tariff and allowances but the standard charges can be found in her MyO2 http://www.o2.co.uk/myo2 under tariff details.

[Lisa20]

Thank you!!!

[MI5]

@Lisa20 

Also check if she has topped up to renew her allowances, as if not, credit will be used and charged thus:

Big Bundles

Top up the right amount for your chosen bundle each month and we'll exchange your credit for your minutes, texts and data allowance.

There's no contract with Big Bundles, they last for a month and renew automatically on the same day each month, but only if you've got enough credit to cover the payment. If you don't, you'll be charged at our standard rates, until all your credit's gone.

You'll get your bundle allowance back when you top up enough credit again.

Charges outside your allowance

  Big Bundles

Top Up 4444	Free
Tariffs and Bolt Ons 2202	Free
UK landlines (01, 02 or 03)	35p/min
O2 mobiles	35p/min
Other UK network mobiles	35p/min

[Lisa20]

I have checked and she dhould be paying 15p per text...and she has over £9 pounds of credit on. So not sure why she is being charged 35p.😕

[MI5 · Accepted solution]

@Lisa20 

You'll need to call 4445 from 8.00am to check that and get refunded if incorrect.

[Lisa20]

👍